Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Name, email address, and contact information
• Project requirements and specifications
• Content and materials for translation or development
• Communication records and correspondence
• Payment and billing information

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our services
• Communicate with you about your projects
• Process payments and billing
• Improve our services and customer experience
• Comply with legal obligations
• Send important updates and notifications

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in our operations
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure file transfer protocols, and regular security assessments. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Project files and communications are typically retained for 2 years after project completion for support purposes, unless longer retention is required by law.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where applicable

8. Third-Party Services

Our website and services may integrate with third-party services such as payment processors, analytics tools, and communication platforms. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. International Data Transfers

If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us through our contact form or email us directly. We will respond to all privacy-related inquiries within 30 days.